Last updated: 28 August 2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by 2 Dudes Tech Pty Ltd (ABN 32 701 348 950) (“2 Dudes Tech”, “we”, “us” or “our”), including the purchase of products, software and services through our online store.

By accessing our website, placing an order, purchasing or downloading a product, or engaging us to provide services, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL) or other applicable Australian law.

1. About Us

2 Dudes Tech Pty Ltd is an Australian company based in New South Wales, Australia.

ABN: 32 701 348 950
Email: admin@2dudestech.com.au

We sell and provide products and services that may include:

• software and digital products, including WorkshopOS;
• 3D-printed products and components;
• custom and made-to-order products;
• technology products;
• software and application development;
• custom development and technical services; and
• other products and services displayed on our website from time to time.

2. Eligibility and Use of Our Website

You must use our website and services lawfully.

You must not knowingly:

• use our website for unlawful or fraudulent purposes;
• attempt to gain unauthorised access to our systems;
• introduce malicious software, viruses or harmful code;
• interfere with the operation or security of our website;
• scrape, copy or reproduce substantial portions of our website without permission; or
• use our intellectual property except as permitted by these Terms or applicable law.

We may take reasonable steps to restrict access where necessary to protect our website, customers, systems or legal rights.

3. Products, Services and Information

We take reasonable care to ensure product descriptions, photographs, specifications, prices and other information are accurate.

Colours, finishes and appearance displayed on a screen may differ from the physical product.

For 3D-printed and made-to-order products, minor variations may occur as a normal result of the manufacturing process. These may include reasonable variations in surface finish, layer appearance, colour, dimensions or other characteristics.

Such normal manufacturing characteristics do not limit any rights you may have under the Australian Consumer Law where a product fails to meet an applicable consumer guarantee.

We may modify or discontinue products or services from time to time.

4. Orders

Submitting an order does not necessarily mean we have accepted it.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there has been an obvious pricing or description error;
• payment cannot be authorised;
• we reasonably suspect fraud or misuse;
• we cannot reasonably fulfil a custom order; or
• fulfilling the order would be unlawful.

If we cancel an order after payment has been received and no goods or services have been supplied, we will refund the applicable amount.

5. Prices and Payment

Unless stated otherwise, prices displayed on our Australian store are in Australian dollars (AUD).

Taxes, delivery charges and other applicable costs will be displayed or calculated as appropriate during checkout.

Payment is processed using the payment methods made available through our Shopify store.

We do not directly receive or store your complete payment-card details where those details are processed by Shopify or another payment provider.

6. Intellectual Property

Our website and its content—including the 2 Dudes Tech name and branding, logos, graphics, photographs, text, software, designs and other original material—are owned by or licensed to 2 Dudes Tech Pty Ltd unless otherwise stated.

They are protected by applicable Australian intellectual property laws and, where applicable, international intellectual property laws and agreements.

You must not reproduce, distribute, modify, republish, sell or commercially exploit our intellectual property without our prior written permission, except where permitted by law or under a licence we provide.

Purchasing a product or service does not transfer ownership of our underlying intellectual property unless we expressly agree otherwise in writing.

Third-party names, trademarks, software and other intellectual property remain the property of their respective owners.

7. WorkshopOS and Digital Products

WorkshopOS and other software or digital products purchased through our website may be subject to additional licence terms or product-specific conditions displayed at the time of purchase or supplied with the software.

Unless expressly stated otherwise, purchasing software grants you a licence to use the software; it does not transfer ownership of the software, source code, branding or other underlying intellectual property.

You must not, except where permitted by law or expressly authorised by us:

• redistribute or resell licensed software;
• share licence credentials in breach of the applicable licence;
• remove ownership or copyright notices;
• reproduce the software for commercial redistribution; or
• attempt to circumvent reasonable licensing or security controls.

Software compatibility requirements may be stated on the applicable product page. Customers are responsible for checking stated system requirements before purchasing.

Nothing in this section excludes rights or remedies that apply under the Australian Consumer Law.

8. Drill Log Pro and Third-Party App Stores

Drill Log Pro may be distributed through third-party platforms such as the Apple App Store and Google Play rather than through our Shopify checkout.

Purchases, subscriptions, downloads or refunds processed through a third-party app marketplace may also be subject to that platform’s applicable terms, payment processes and policies.

Nothing in these Terms is intended to exclude any rights you have under applicable Australian law.

9. Custom and Made-to-Order Products

Many of our 3D-printed products and custom projects are manufactured specifically for the customer.

You are responsible for checking information you provide to us, including dimensions, specifications, quantities, designs, files and other requirements.

Where we provide a proof, drawing, model or specification for approval, production may commence after approval.

Because custom products may be manufactured specifically for you, we generally do not provide change-of-mind refunds or exchanges once production has commenced.

This does not affect your rights under the Australian Consumer Law if the product fails to comply with an applicable consumer guarantee.

The ACCC confirms that businesses generally don't have to provide a refund simply because a customer changes their mind, but this cannot be used to remove statutory remedies for faulty or otherwise non-compliant products. ACCC

10. Customer-Supplied Designs and Files

Where you provide a design, CAD file, image, logo, software, specification or other material for us to use, you represent that you have the necessary rights or permission for us to use that material to fulfil your order.

You retain ownership of intellectual property you already own.

Unless otherwise agreed in writing, providing material to us gives us permission to use it only as reasonably necessary to quote, manufacture, develop, test or fulfil the requested work.

You must not knowingly ask us to manufacture or reproduce material that unlawfully infringes another person's intellectual property rights.

11. Custom Development and Services

Quotes for custom software, application development, 3D printing, design or other project work may specify separate:

• project scope;
• deliverables;
• pricing;
• deposits;
• milestones;
• estimated completion dates;
• intellectual-property arrangements; and
• payment terms.

Where specific written project or quotation terms conflict with these general Terms, the specifically agreed project terms will apply to that project to the extent of the inconsistency, subject to applicable law.

Changes requested outside an agreed project scope may result in additional charges. We will obtain agreement to additional paid work before charging for material variations.

12. Estimates and Timeframes

Production, development, dispatch and completion dates are estimates unless we expressly agree to a guaranteed deadline in writing.

We will use reasonable efforts to meet stated timeframes.

If an unexpected delay occurs, we may contact you with updated information where appropriate.

Nothing in this section limits any rights or remedies available where goods or services are not supplied within a timeframe required by applicable law.

13. Shipping and Delivery

At present, physical products purchased through our website are shipped within Australia only.

Available shipping methods, costs and estimated delivery information will be provided through our website or checkout where applicable.

Our separate Shipping & Delivery Policy forms part of these Terms.

14. Returns, Refunds and Australian Consumer Law

We do not offer refunds or exchanges simply because you change your mind.

However, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where the ACL applies.

Depending on the circumstances and the applicable law, you may be entitled to a repair, replacement, refund, re-supply of a service, cancellation or other remedy if a product or service fails to satisfy an applicable consumer guarantee.

Our change-of-mind policy does not override these rights.

The ACCC states that businesses cannot use terms or “no refunds” policies to take away consumer-guarantee rights. ACCC

Please see our separate Refund & Returns Policy for further information.

15. Third-Party Services

Our website may rely on or link to third-party services, including Shopify, payment providers, shipping providers, app marketplaces and other technology providers.

Third-party services may be subject to their own terms and privacy practices.

A link to another website or service does not necessarily mean that 2 Dudes Tech endorses all content, products or services provided by that third party.

16. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that enables us to offer products and services online.

Your use of certain Shopify-operated functionality may also be subject to applicable Shopify terms and policies.

2 Dudes Tech Pty Ltd remains responsible for its own products, services and obligations to customers as required by applicable law.

17. Consumer Guarantees and Liability

Nothing in these Terms excludes, restricts or modifies a guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, 2 Dudes Tech is not responsible for losses that are not reasonably foreseeable consequences of our breach or that arise from circumstances outside our reasonable control.

Any limitation or exclusion in these Terms applies only to the extent permitted by law.

We do not exclude liability where doing so would be unlawful.

18. Customer Misuse

We are not responsible for damage caused by misuse, unauthorised modification, improper installation, failure to follow supplied instructions, or use of a product outside its stated purpose, except to the extent that applicable law provides otherwise.

This section does not remove consumer rights relating to defects or failures for which we are legally responsible.

19. Security

You are responsible for maintaining the confidentiality of any account credentials associated with our services.

Please contact us promptly if you reasonably believe your account or credentials have been compromised.

You must not attempt to bypass, disable or interfere with reasonable security features of our website or software.

20. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

By using our website or purchasing from us, you acknowledge that information may be processed by service providers necessary to operate our store, process payments, deliver products and provide our services.

Please refer to our Privacy Policy for further information.

21. Electronic Communications

You agree that transactional communications relating to orders, accounts, quotes, software, support or services may be provided electronically.

Marketing communications will be handled in accordance with applicable Australian law, and where an unsubscribe facility is required, you may use it to stop receiving those marketing communications.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology or applicable legal requirements.

Updated Terms will be published on our website with a revised “Last updated” date.

Changes will not retrospectively remove rights that have already accrued under applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the extent necessary, while the remaining provisions continue to operate to the extent permitted by law.

24. No Waiver

If we do not immediately enforce a right under these Terms, that does not necessarily mean we have waived that right.

25. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, and the laws of the Commonwealth of Australia that apply there.

Subject to any rights you have to bring proceedings elsewhere under applicable law, the courts and tribunals of New South Wales may hear disputes relating to these Terms.

Nothing in this section limits any statutory right or jurisdiction that cannot lawfully be excluded.

26. Contact Us

Questions regarding these Terms or our products and services can be sent to:

2 Dudes Tech Pty Ltd
ABN 32 701 348 950
New South Wales, Australia
Email: admin@2dudestech.com.au