Refund policy
Last updated: 28 August 2026
This Refund & Returns Policy applies to products and services purchased directly from 2 Dudes Tech Pty Ltd (ABN 32 701 348 950) through our website.
We want our refund policy to be clear while respecting your rights under Australian law.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
1. Change of Mind
2 Dudes Tech does not offer refunds, returns or exchanges for change of mind.
This includes situations where you:
- no longer want the product;
- ordered the wrong product, size, colour, quantity or configuration;
- found the product cheaper elsewhere;
- changed your mind after ordering;
- no longer require a custom or made-to-order product; or
- purchased software without first checking the stated compatibility or system requirements.
Please check your order carefully before completing your purchase.
This change-of-mind policy does not affect any rights you may have under the Australian Consumer Law.
2. Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
If a product or service fails to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances and whether the failure is major or minor.
A remedy may include, where required by law:
- repair;
- replacement;
- refund;
- re-supply of a service;
- cancellation of a service; or
- another remedy available under applicable law.
A “no change of mind” policy does not remove these statutory rights.
The ACCC confirms that businesses are not generally required to provide a refund simply because a customer changes their mind, but businesses must provide remedies where required by the consumer guarantees.
3. Faulty, Damaged or Incorrect Products
If you receive a product that you believe is faulty, damaged, significantly different from its description, or not what you ordered, please contact us at:
Please include:
- your name;
- order number;
- a description of the issue; and
- photographs or other information that reasonably helps us assess the issue, where appropriate.
We may ask you to return the product for assessment where it is reasonable to do so.
We will assess the issue and provide a remedy where required under the Australian Consumer Law.
4. Major Problems With Products
Where a product has a major failure under the Australian Consumer Law, you may have the right to reject the product and choose a refund or replacement, subject to the applicable provisions of the ACL.
A major problem may include circumstances where a product:
- would not have been purchased by a reasonable consumer who knew about the problem;
- is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time;
- is substantially unfit for a particular disclosed purpose and cannot easily be fixed within a reasonable time;
- differs significantly from its description, sample or demonstration model; or
- is unsafe.
Your rights will depend on the circumstances and applicable law.
5. Minor Problems With Products
Where a problem is not major and can be remedied, we may be entitled under the Australian Consumer Law to choose an appropriate remedy, such as repairing the product within a reasonable time.
If we cannot or do not remedy the problem within a reasonable time, additional rights may become available under the ACL.
6. Made-to-Order and Custom 3D-Printed Products
Many products supplied by 2 Dudes Tech are made to order or custom manufactured.
Because these products may be manufactured specifically for you, we do not accept returns, cancellations or refunds simply because you change your mind once production has commenced.
You are responsible for checking any measurements, specifications, colours, quantities, files, drawings or other information you provide before approving an order.
Where we provide a design, drawing, proof or specification for approval, please review it carefully before approving production.
Manufacturing characteristics
3D printing is a manufacturing process that can produce reasonable variations between products.
Depending on the material and manufacturing process, characteristics may include:
- visible layer lines;
- minor surface variations;
- small dimensional tolerances;
- minor support marks;
- slight variations in colour or finish; and
- other characteristics ordinarily associated with the relevant 3D-printing process.
The presence of a normal manufacturing characteristic does not automatically mean a product is faulty.
However, this section does not exclude your Australian Consumer Law rights where a product fails to meet an applicable consumer guarantee.
7. Customer-Supplied Measurements, Designs and Files
For custom work, you are responsible for ensuring that measurements, CAD files, drawings, specifications and other information supplied to us are accurate and suitable for your intended requirements.
If we manufacture a product correctly according to the information you supplied or approved, we generally will not provide a refund merely because the supplied information was incorrect or the resulting product does not suit an undisclosed requirement.
This does not apply where the problem results from something for which 2 Dudes Tech is legally responsible.
If you tell us the particular purpose for which you require a product and rely on our expertise or advice, rights under the Australian Consumer Law may apply depending on the circumstances.
8. Custom Orders and Cancellations
If you need to cancel a custom or made-to-order purchase, contact us as soon as possible at admin@2dudestech.com.au.
If production has not yet commenced, we may agree to cancel the order.
If design work, material purchasing, manufacturing, printing or other custom work has already commenced, we may decline a change-of-mind cancellation or, where appropriate and permitted by law, deduct reasonable costs already incurred before agreeing to a cancellation.
Nothing in this section limits cancellation or refund rights that cannot lawfully be excluded.
9. WorkshopOS and Digital Products
Digital products and software, including WorkshopOS, are generally not refundable simply because you change your mind.
Before purchasing, please review any published:
- system requirements;
- supported platforms;
- hardware requirements;
- software requirements;
- licence information; and
- product description.
Downloading, activating or accessing a digital product does not remove any consumer rights that apply under Australian law.
If software supplied by us fails to comply with an applicable consumer guarantee, we will provide the remedy required by law having regard to the circumstances.
10. Drill Log Pro
Drill Log Pro is distributed through the Apple App Store and Google Play rather than through the 2 Dudes Tech Shopify checkout.
Purchases, subscriptions, billing and refund requests processed through those platforms may be handled under the applicable platform's procedures and terms.
Customers should use the relevant Apple App Store or Google Play purchasing/refund process where the transaction was processed by that platform.
Nothing in this section is intended to exclude rights available under Australian law.
11. Custom Development and Services
Refunds and remedies relating to custom development, software development, design work or other services will depend on the circumstances and any agreed project or quotation terms.
Where Australian Consumer Law consumer guarantees apply to services, those services must satisfy the applicable guarantees, including being provided with due care and skill.
Where a service fails to comply with an applicable consumer guarantee, we will provide a remedy where required by law.
12. Return Shipping
If we confirm that a physical product needs to be returned, we will provide return instructions.
Where a product has a problem for which 2 Dudes Tech is responsible under the Australian Consumer Law, reasonable return or transportation costs will be handled in accordance with our obligations under applicable law.
For some products, we may ask for photographs, video or other reasonable evidence before requiring a physical return. This can help avoid unnecessary shipping.
Do not send a product back without first contacting us unless otherwise required by law.
13. Damage During Delivery
If your order arrives damaged, contact us as soon as reasonably possible at:
Please keep the product and packaging and provide photographs of:
- the damaged product;
- the external packaging;
- any visible shipping damage; and
- the shipping label where reasonably required.
This information can help us assess the problem and, where appropriate, raise a claim with the delivery provider.
Your statutory rights are not affected by any claim we may make against a carrier.
14. Refund Processing
Where a refund is approved or required by law, we will generally issue it to the original payment method where reasonably possible.
Processing times after we issue a refund may depend on Shopify, your payment provider or financial institution.
We will not charge an administrative or restocking fee where doing so would improperly reduce a refund or remedy required under Australian law.
15. Proof of Purchase
We may reasonably request proof that a product or service was purchased from 2 Dudes Tech.
Examples include:
- Shopify order confirmation;
- order number;
- invoice;
- receipt; or
- other reasonable evidence of purchase.
Lack of a particular paper receipt does not automatically remove rights where a purchase can otherwise reasonably be established.
16. Products Not Purchased From Us
This policy applies to purchases made directly from 2 Dudes Tech Pty Ltd.
Products purchased through another retailer, marketplace or platform may need to be handled through the seller or platform through which the transaction occurred, subject to your applicable legal rights.
17. Contact Us
For a return, refund, faulty product or other purchase issue, contact:
2 Dudes Tech Pty Ltd
ABN 32 701 348 950
New South Wales, Australia
Email: admin@2dudestech.com.au
We do not publish a residential address or customer service telephone number. Where a physical return is required, appropriate return instructions will be provided after you contact us.