Privacy policy
Last updated: 28 August 2026
2 Dudes Tech Pty Ltd (ABN 32 701 348 950) (“2 Dudes Tech”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products or services, request a quote, contact us or otherwise interact with our business.
Our online store is operated using Shopify.
1. Who We Are
2 Dudes Tech Pty Ltd
ABN: 32 701 348 950
Location: New South Wales, Australia
Email: admin@2dudestech.com.au
For privacy and security reasons, we do not publish a residential address or telephone number.
2. Australian Privacy Law
We handle personal information in accordance with privacy laws that apply to our business.
The Privacy Act 1988 (Cth) and Australian Privacy Principles (“APPs”) apply to certain Australian organisations and businesses.
Where the Privacy Act and APPs apply to 2 Dudes Tech, we will handle personal information in accordance with those requirements.
Where they do not apply to a particular activity, we nevertheless aim to follow reasonable privacy and data-protection practices appropriate to our business.
The OAIC recommends that privacy policies clearly explain how personal information is collected, held, used and disclosed. OAIC
3. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
- your name;
- email address;
- billing and delivery details;
- order and transaction information;
- products or services purchased;
- account information;
- quote and enquiry information;
- business or company name where provided;
- communications with us;
- customer support information;
- custom product specifications;
- measurements, drawings, CAD files or other files you provide;
- software licence or activation information where applicable;
- information associated with downloads or digital products;
- IP address;
- browser and device information;
- website usage information;
- cookie and similar technology information; and
- other information you voluntarily provide to us.
We aim to collect only information reasonably necessary for our business activities and services.
4. Payment Information
Payments through our online store may be processed by Shopify Payments or other payment providers made available through Shopify.
Payment providers may collect information such as your payment-card details, billing information and transaction information.
2 Dudes Tech generally does not receive or store your complete payment-card number when payment is processed directly by a third-party payment provider.
Payment information is handled according to the privacy and security practices of the applicable payment provider.
5. How We Collect Personal Information
We may collect personal information when you:
- browse our website;
- create an account;
- place an order;
- purchase or download software;
- request a quote;
- submit a contact form;
- communicate with us by email;
- request customer or technical support;
- provide files or specifications for custom work;
- subscribe to marketing communications;
- interact with website cookies or analytics technologies; or
- otherwise provide information directly to us.
Some technical information may be collected automatically when you use our website.
We may also receive information from service providers where reasonably necessary to operate our business—for example, payment confirmations and delivery information.
6. Why We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- process payments;
- arrange shipping and delivery;
- provide digital products and software;
- administer software licences where applicable;
- prepare and respond to quotes;
- manufacture custom products;
- communicate about orders and projects;
- provide customer and technical support;
- maintain customer accounts;
- respond to enquiries;
- operate and improve our website;
- maintain security and prevent fraud;
- keep appropriate business and transaction records;
- comply with applicable legal obligations;
- resolve disputes;
- understand how customers use our website; and
- send marketing communications where permitted by law.
We will not use personal information for an unrelated purpose where doing so would be inappropriate or unlawful.
7. Shopify
Our ecommerce store is hosted through Shopify.
Shopify provides the technology used to operate our online store and may process customer information on our behalf or as otherwise described in its privacy documentation.
Information processed through Shopify may be stored or processed using infrastructure located outside Australia.
Shopify maintains its own privacy practices and policies concerning information processed through its services.
8. Service Providers
We may disclose or make personal information available to service providers where reasonably necessary to operate our business.
These may include providers of:
- ecommerce services;
- website hosting;
- payment processing;
- email services;
- cloud storage;
- analytics;
- fraud prevention;
- software licensing;
- customer support systems;
- accounting or business administration;
- shipping and delivery; and
- professional services.
We do not sell customer personal information as part of our ordinary business operations.
We aim to disclose only information reasonably necessary for the relevant provider to perform its services.
9. Overseas Processing
Some technology and service providers we use may store or process information outside Australia.
This may include providers of ecommerce, cloud hosting, payment processing, analytics, email and other technology services.
The countries in which information is processed may vary depending on the provider and its infrastructure.
Where applicable Australian privacy law imposes requirements concerning overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
10. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies.
These technologies can be used to:
- keep the website functioning;
- remember preferences;
- maintain shopping-cart functionality;
- support customer accounts;
- understand website traffic and usage;
- improve website performance;
- help prevent fraud; and
- support advertising or marketing where applicable.
Some cookies are provided by Shopify or other service providers.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
11. Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics information may include information about:
- pages viewed;
- time spent on pages;
- approximate location derived from technical information;
- device and browser type;
- referring pages;
- interactions with our website; and
- other technical usage information.
We use this information to understand and improve our website and services.
12. Marketing Communications
Where permitted by law, we may send information about products, software, services, updates or offers.
Australian commercial electronic-message rules generally require businesses to have consent, identify the sender and provide a functional way to unsubscribe. ACMA
You can unsubscribe from marketing emails using the unsubscribe facility provided in the message or by contacting:
We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications such as order confirmations, invoices, software information or customer-support responses.
13. Custom Projects and Customer Files
If you provide CAD files, drawings, photographs, specifications, measurements or other information for custom manufacturing or development work, we may retain those materials as reasonably necessary to:
- provide a quote;
- complete the project;
- provide support;
- maintain appropriate transaction records; and
- meet legal or business record-keeping requirements.
We will not intentionally publish customer-supplied private project materials without permission unless required by law.
14. WorkshopOS
Where WorkshopOS is purchased through our Shopify store, we may process information associated with the purchase, delivery, licensing, activation and support of the software.
This may include customer contact details, purchase information and licence-related information where applicable.
If WorkshopOS later introduces functionality that collects additional categories of personal information, this Privacy Policy should be reviewed and updated accordingly.
15. Drill Log Pro
Drill Log Pro is distributed through the Apple App Store and Google Play.
Apple and Google may separately collect and process information associated with app downloads, purchases, subscriptions or platform accounts according to their respective privacy practices.
This general Privacy Policy applies to personal information that 2 Dudes Tech itself receives or handles.
Drill Log Pro may also be covered by additional app-specific privacy disclosures where required.
16. Security
We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, authentication, reputable service providers and other technical or organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe information you have provided to us may have been compromised, please contact us promptly.
17. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, support, warranty, dispute-resolution and legal requirements.
Retention periods may vary depending on the type of information and applicable requirements.
Where information is no longer reasonably required and we are not legally required to retain it, we may delete, destroy or de-identify it where appropriate.
18. Access and Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Contact:
We may need to verify your identity before providing access to personal information.
We will respond to requests in accordance with applicable law.
19. Deletion Requests
You may contact us to request deletion of personal information we hold about you.
We will consider the request and delete information where reasonably possible and required or permitted by applicable law.
We may need to retain certain information for purposes such as:
- completing transactions;
- accounting and tax records;
- fraud prevention;
- dispute resolution;
- legal obligations; or
- establishing, exercising or defending legal rights.
Deletion from our systems may not automatically delete information independently held by third-party providers where they have their own lawful basis or obligation to retain it.
20. Children
Our store and services are not specifically directed at young children.
We do not knowingly seek to collect personal information from children where it is unnecessary for our services.
If you believe a child has provided personal information to us inappropriately, please contact us.
21. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
Those third parties operate under their own privacy practices.
We recommend reviewing the privacy policy of a third-party service before providing personal information to it.
22. Privacy Complaints
If you have a question or complaint about how we have handled your personal information, contact:
Please provide enough information for us to understand and investigate the issue.
We will aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
23. Changes to This Privacy Policy
We may update this Privacy Policy when our products, services, technology providers, information-handling practices or legal obligations change.
The current version will be published on our website and identified by the “Last updated” date.
We encourage customers to review the policy periodically.
24. Contact Us
For privacy questions, requests or complaints:
2 Dudes Tech Pty Ltd
ABN 32 701 348 950
New South Wales, Australia
Email: admin@2dudestech.com.au