Shipping policy
Last updated: 28 August 2026
This Shipping & Delivery Policy applies to physical products purchased directly from 2 Dudes Tech Pty Ltd (ABN 32 701 348 950) through our online store.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
1. Where We Deliver
At this time, 2 Dudes Tech ships physical products within Australia only.
We do not currently offer international shipping through our online store.
Available delivery locations and shipping options may be shown during checkout.
We reserve the right to expand or change our available delivery areas in the future.
2. Shipping Costs
Shipping charges, where applicable, will be displayed or calculated during checkout before you complete your order.
Shipping costs may depend on factors including:
- delivery location;
- parcel size;
- parcel weight;
- product type;
- shipping method; and
- carrier charges.
Any available free-shipping offers or promotional shipping rates will be subject to the conditions stated with the relevant offer.
3. Made-to-Order Products
Many products sold by 2 Dudes Tech, particularly our 3D-printed and custom products, are made to order.
This means there may be a production period before your order is ready for dispatch.
Production time is separate from shipping or carrier transit time.
Where an estimated production timeframe is provided on a product page, quote, order confirmation or other communication, that timeframe is an estimate unless we expressly agree otherwise in writing.
Production times may vary depending on:
- order quantity;
- product complexity;
- printing or manufacturing time;
- material availability;
- customisation requirements;
- design approval requirements;
- current production workload; and
- circumstances outside our reasonable control.
We will use reasonable efforts to manufacture and dispatch orders within the estimated timeframe provided.
4. Custom Orders
Custom orders may require additional time for:
- design;
- measurements;
- customer approval;
- CAD preparation;
- prototyping;
- material sourcing;
- testing; or
- other project-specific requirements.
Where customer approval is required, production time may begin or resume after we receive the required approval or information.
Delays caused by missing information, incorrect specifications or delayed customer approval may extend the estimated completion date.
5. Order Processing
Orders are processed after successful payment unless different payment arrangements have been agreed for custom work.
For made-to-order products, processing includes the applicable manufacturing period.
Orders placed on weekends or public holidays may not begin administrative processing until the next applicable business day.
6. Estimated Delivery Times
Delivery estimates provided at checkout or after dispatch are estimates only unless expressly stated otherwise.
Actual delivery times can vary depending on:
- the carrier;
- destination;
- regional or remote location;
- weather;
- public holidays;
- peak delivery periods;
- transport disruptions; and
- other circumstances outside our reasonable control.
We are not able to guarantee a carrier's exact delivery date unless a specific guaranteed service has expressly been agreed.
However, nothing in this policy limits any rights you may have under Australian law where goods are not supplied within an agreed or otherwise reasonable time.
7. Tracking
Where tracking is available for your shipping method, tracking information may be sent to the email address associated with your order after dispatch.
Tracking information is supplied by the applicable carrier and may take some time to become active after the parcel is lodged.
8. Delivery Address
Customers are responsible for checking that their delivery information is complete and accurate before submitting an order.
Please check:
- recipient name;
- street address;
- suburb;
- state;
- postcode; and
- any relevant delivery instructions.
If you notice an error, contact us as soon as possible at:
If your order has not yet been dispatched, we will make reasonable efforts to update the address.
We cannot guarantee that an address can be changed once an order has been dispatched.
9. Incorrect Addresses
If a parcel is returned to us because an incorrect or incomplete delivery address was supplied by the customer, we will contact you where reasonably possible.
Where permitted by law, additional shipping charges may apply to resend an order where the failed delivery resulted from incorrect information supplied by the customer.
We will not charge additional shipping where the delivery problem resulted from an error for which 2 Dudes Tech is responsible.
10. Authority to Leave
Where a carrier offers an Authority to Leave or similar unattended-delivery option, the conditions of that service may apply.
Customers should consider whether unattended delivery is appropriate for their location.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
11. Delayed Deliveries
Once an order has been dispatched, delivery is generally performed by an independent shipping carrier.
If tracking indicates that your parcel is significantly delayed, please contact us at:
We can assist with reasonable enquiries to the carrier where appropriate.
Carrier delays do not automatically mean an order is lost.
If the parcel is confirmed lost or otherwise fails to be delivered, we will deal with the situation in accordance with our obligations under applicable Australian law.
12. Lost Parcels
If you believe a parcel has been lost, please contact us with your order number.
We may:
- review the tracking information;
- contact the carrier;
- request an investigation; and
- ask you to confirm relevant delivery information.
If a parcel is confirmed as lost in transit before delivery, we will provide an appropriate resolution in accordance with applicable law.
Any claim we make against the shipping carrier is separate from your rights against us where those rights apply.
13. Products Damaged During Delivery
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, please provide:
- your order number;
- photographs of the product;
- photographs of the external packaging;
- photographs of any visible parcel damage; and
- a photograph of the shipping label where relevant.
Please retain the product and packaging while we assess the issue.
We may need this information to determine the appropriate remedy and/or make a claim with the carrier.
This process does not limit your rights under the Australian Consumer Law.
14. Missing or Incorrect Items
Please contact us if:
- an item is missing from your delivery;
- you receive the wrong product;
- the quantity is incorrect; or
- your order otherwise does not match what was purchased.
Contact:
Please provide your order number and details of the issue.
We will investigate and provide an appropriate resolution where the error is ours or where otherwise required by law.
15. Multiple Products
Orders containing multiple products may occasionally be dispatched separately.
Where this occurs, you may receive more than one parcel or tracking number.
Receiving one parcel does not necessarily mean the remaining items have been lost.
16. Delivery to Regional and Remote Areas
We ship within Australia, including to many regional locations where supported by our available carriers.
Some regional or remote destinations may:
- take longer to reach;
- have limited carrier options;
- incur different shipping charges; or
- not support every delivery service.
Available options will generally be determined during checkout.
17. PO Boxes and Parcel Lockers
Delivery to PO Boxes, Parcel Lockers or similar services is available only where supported by the applicable carrier and product dimensions.
Some larger products may require a physical delivery address.
If we cannot dispatch an order to the address provided, we will contact you to arrange an alternative where reasonably possible.
18. Digital Products
This Shipping & Delivery Policy primarily applies to physical products.
Digital products such as WorkshopOS do not require physical shipping.
Digital-product delivery, download or licence information will be provided electronically where applicable.
19. Drill Log Pro
Drill Log Pro is distributed through the Apple App Store and Google Play and is not physically shipped.
App delivery, installation and updates are handled through the applicable platform.
20. Australian Consumer Law
Our goods come with consumer guarantees under the Australian Consumer Law where those guarantees apply.
This Shipping & Delivery Policy does not exclude, restrict or modify those guarantees or any other rights that cannot legally be excluded.
The ACCC explains that businesses selling online have the same responsibilities concerning consumer rights as businesses selling from physical premises. ACCC — Online shopping consumer rights
21. Changes to This Policy
We may update this Shipping & Delivery Policy if our shipping methods, carriers, delivery areas, products or business practices change.
The current version will be published on our website with the applicable “Last updated” date.
Changes will not retrospectively remove rights that have already accrued under applicable law.
22. Contact Us
For shipping or delivery enquiries, contact:
2 Dudes Tech Pty Ltd
ABN 32 701 348 950
New South Wales, Australia
Email: admin@2dudestech.com.au
Where a physical return is necessary, we will provide appropriate return instructions directly rather than publishing a residential address.